Introduction: Insurance Meets Generative AI

Future Generali India Insurance Co. Ltd. (FGII)—recently rebranded as Generali Central Insurance Co. Ltd.—has launched a GenAI-powered chatbot called LEO, designed to make insurance servicing as simple as sending a WhatsApp message.

With WhatsApp already used by over 500 million Indians, LEO leverages this everyday platform to provide instant policy documents, claims updates, renewals, and customer support in multiple languages. This marks a new era of AI-driven, customer-first insurance experiences in India.

What is LEO?

LEO is a Generative AI chatbot that allows policyholders to access services 24/7 through:

• WhatsApp (+91-7678006000)

• The company’s website (chat assistant)

The chatbot combines AI-driven understanding, automation, and secure payments to deliver end-to-end policy management without requiring customers to log into portals or download new apps.

Key Features of LEO

1. Policy Management

• Download policy schedules instantly

• Access digital health cards

• Renew policies in just a few steps

2. Claims Assistance

• Get real-time claim status updates

• Locate network hospitals and garages

3. Payments Made Easy

• Integrated with UPI, net banking, cards, and wallets

• Secure, in-chat payment process

4. Multilingual Support

• Available in English, Hindi, Marathi, Telugu, Gujarati, Hinglish and more

5. Human Assistance On-Demand

• Seamless handoff to live agents for complex queries

Why WhatsApp-First Matters

• Mass adoption: With half a billion users in India, WhatsApp is the most familiar digital touchpoint.

• Ease of use: Customers can say “Hi” to start a service request—no new logins or apps needed.

• Trust factor: Official, verified WhatsApp channels reduce fraud risk and build confidence.

How to Use LEO

1. Save the official WhatsApp number: +91-7678006000

2. Send a simple “Hi”

3. Select services like:

   • Buy/Renew a policy

   • Download policy schedule

   • Claim status updates

   • Get health cards

   • Locate nearest branch, hospital, or garage

4. Make payments securely via UPI, cards, or wallets

5. Escalate to a live agent anytime

Industry Context: AI in Indian Insurance

• The Indian AI market is expected to reach $17 billion by 2027, growing at 25–35% CAGR.

• WhatsApp is fast becoming the primary service channel for banks and insurers.

• By introducing LEO, Future Generali has set a new benchmark for digital-first insurance in India.

Future Roadmap

Generali has hinted at further AI innovations, including:

• AI-powered health coverage advisors

• Voice-enabled claims filing

• Photo-based claim assessments

• Deeper multilingual expansion

This indicates that LEO is just the beginning of Generali’s AI-powered journey in India.

FAQs about LEO

1. What is LEO by Future Generali?
LEO is a GenAI-enabled WhatsApp chatbot that helps policyholders renew policies, download documents, check claim status, and make payments.

2. How can I connect with LEO?
Save +91-7678006000 and send “Hi” on WhatsApp. You can also access LEO via Generali’s website.

3. Can LEO help with claims?
Yes, LEO provides real-time claim updates and can locate network hospitals and garages.

4. Is LEO available in regional languages?
Yes, LEO supports multiple Indian languages including Hindi, Marathi, Telugu, Gujarati, and Hinglish.

5. Is payment via LEO safe?
Yes, all payments use secure gateways, with support for UPI, cards, wallets, and net banking.

Conclusion

With the launch of GenAI chatbot LEO, Future Generali India Insurance (Generali Central) has positioned itself as a pioneer in AI-powered customer engagement in the Indian insurance sector. By making policy servicing conversational, multilingual, and always-on through WhatsApp, LEO sets a new benchmark for convenience, trust, and digital transformation in insurance.